Since the Health Protection Surveillance Centre (HPSC) publicised their initial guidance on 5 June 2020 for relaxing the visitor restrictions (which has since been revised here), we have been delighted to welcome you all back into our services.   

Elmhurst Nursing Home was the first part of the organisation that re-opened its doors on 15 June, with the Alzheimer’s Care Centre following on 30 June and our Mental Health Services re-opening with a phased approach from 7 July and onwards.

So far, visits have been a success and we have been privileged to witness an array of emotional reunions between family members. The pictures below show an example of a visitor room where you have been seeing your loved ones. These rooms are currently the best location for visits as they are aired and cleaned after each booking.

Our visitor protocols have been texted out to all families over the last few weeks which included important information to note when entering the organisation and how to book. If you have any difficulties with making a booking then please contact the identified personnel stated in the relevant protocol:

Alzheimer’s Care Centre: Visitor Protocol

Elmhurst Nursing Home: Visitor Protocol

Mental Health Services: Visitor Protocol

We would like to thank all who have provided their feedback as it continues to help us iron out any issues and shape this entirely new process. There may well be challenges in the coming weeks and months but everyone at Highfield will ensure that the health and safety of our residents, staff and visitors will be maintained. 

Please be aware that the HPSC may revise their guidance without notice to ensure it is in line with how the COVID-19 virus affects the community and the nation. Highfield will then take heed of any revisions, examine the information, and update our protocols and our families in due course.