Visitor Information: Compassionate Visits

REMINDER: Visits are not permitted under Level 3, 4 and 5 of the Living with Covid-19 Framework .

The HPSC have updated their guidance document for visitors to residential care facilities to align with the Government’s Plan for Living with COVID-19.

We know how vital it is for you to see your loved ones, but we also need to ensure that COVID-19 is not accidentally introduced into our residential care facility, making the safety of all our number one priority. In line with the Living with Covid-19 Five Level Framework published recently, under levels 3,4 and 5, visiting to residential care facilities is not permitted except for compassionate and critical reasons.

We have updated our own visitor protocols and here is a summary of the key points on visiting at each Framework Level:

Protocol for Visitors to the each of our services has been outlined individually in the documents below.

Visitors to Elmhurst Nursing Home

Visitors to Alzheimer’s Care Centre

Visitors to Mental Health Services

IMPORTANT NOTICE | COVID-19

Visitor Restrictions

****As per recent government guidelines, please do not travel into Highfield Healthcare if you are coming directly from countries not on the government's travel green list (and have not completed the mandatory restriction of movements for a 14 day period) as unfortunately you will not be allowed entry into the building.****

At Highfield Healthcare, the health, safety and wellbeing of our residents, patients, staff, volunteers and visitors is of paramount importance to us.  In line with government guidelines on easing visitor restrictions to residential care facilities, we are regularly updating our plans for all services and will keep families updated with any progress as to when you can visit your loved ones.

Please note we are unable to accommodate any unplanned visits.

For any general queries, please contact our Family Support Line on 01 8865449.

Communication with Residents

In line with guidance provided by NHI, we have set up access for face-to-face calls in order to facilitate communication through a screen during periods of restrictions.

Click here for more information.